I remember once I was talking to a dell guy about the fact that the dell vista upgrade assistant says my computer isn't compatible with Vista. The CD's were an express upgrade for a shit laptop which we had bought, but i wanted to install them on my desktop. This was liek a month ago, maybe more. Also this was on a Remote Desktop type thing so they're viewing what's on my screen. Anyway I owned them.


Rep ID 103306 Sushma:
okay
Rep ID 103306 Sushma:
iam looking at the webpage
ERICXPS:
ok.
ERICXPS:
so if it shows the checkmark...
ERICXPS:
hold on let me run the upgrade assistant
Rep ID 103306 Sushma:
can you show me page again
ERICXPS:
there
Rep ID 103306 Sushma:
ok donot cloee that let me check
ERICXPS:
ok.
ERICXPS:
I understand that I need some driver updates on a lot of things
ERICXPS:
but it's the hardware that's concerning me.
ERICXPS:
yes
ERICXPS:
it says i need a driver update
ERICXPS:
and it's a software component.
ERICXPS:
you see the upgrade assistant here it talking about hardware
ERICXPS:
not drivers at the moment
ERICXPS:
on a side note, yes I do have my XP theme to look like Vista.
Rep ID 103306 Sushma:
I have checked the drivers and for the XPS 200 -we canot install it as the xps 200 deos not support and it hasd failed when tested in teh labs.
ERICXPS:
Oh.
Rep ID 103306 Sushma:
The individual components might support but the system doe snot support it
ERICXPS:
So what do I do about that.
Rep ID 103306 Sushma:
And mopre over these dvd's are for the othet system and niot for this system
ERICXPS:
For the most part, that shouldn't matter.
Rep ID 103306 Sushma:
the disc's aresent which will match the system also and you cannnot install it on any other system and we do not recommend it
ERICXPS:
yes but why? Judging from what I have seen it doesn't look like these DVD
ERICXPS:
disks are formatted to specific computers
Rep ID 103306 Sushma:
yes they are they are upgarded disc for the other laptop that you received and when you insert then it will check the hardware requiremenst for that system and then you will able to continue
ERICXPS:
interesting
Rep ID 103306 Sushma:
if it was supporting then it would have proceeded with the installation and it would not have given you the eror message
Rep ID 103306 Sushma:
this is bevause the sysytem doe snot support it.
ERICXPS:
Ok. the system doesn't support it but that doesn't mean that it's specifically for that laptop.
Rep ID 103306 Sushma:
There is a difference between upgarde dvd's and installation dvd's...you cannot use upgarde dvd;s for any othersystem , the dvdmust bne used for tehsystem that you received only.
Rep ID 103306 Sushma:
where as you can buy installaion dvd's and install it on any system is its vista cable and meets all hardware requirements
ERICXPS:
not true.
ERICXPS:
at all.
ERICXPS:
If I went to a store and bought an upgrade copy of vista
ERICXPS:
I would be able to install it on any computer that supports it
ERICXPS:
the difference is simply that I have the required media (windows XP)
ERICXPS:
and also has an option to replace XP with vista
ERICXPS:
that's the difference
ERICXPS:
installation is a completely separate installation that assumes I do not have any operating system
ERICXPS:
or a non-windows one
ERICXPS:
so.
ERICXPS:
May I speak with somebody with more knowledge on this subject?
Rep ID 103306 Sushma:
I understand what you are trying to say.let me put you across to my supervisor or would it be fine if he can call you in another 5-1,0 minutes?
ERICXPS:
just put me across now please.


goddam person had NO idea what they were talking about. idiot.